Our support principles
We built iScript because we ran a practice on incumbent software for four years and paid for seven support queues. Ours
works like this:
- One queue. Clinical, claims, billing, modules: all of it comes through one place, and one person owns your ticket
end to end.
- A human replies. Automation routes and labels your ticket; it does not answer it.
- Fast acknowledgement, honest timelines. You hear from us within one business day, usually within the hour. If
something will take longer, we say so and say why.
- You are never asked to repeat yourself. Your practice, plan and history are on your contact record. Escalations
carry the full conversation with them.
- Every ticket teaches us something. Root cause is recorded on every resolved ticket, and recurring causes become
fixes or Help Centre articles.
- Patients are redirected, not turned away. If a patient reaches us, we point them to their practice or to
iscript.co.za for online consultations.